Authoring FAQI can't use my case?

There could be several reasons you cannot use your case:

  • Visibility
  • Publishing
  • Wrong link


This is a setting that allows you to control where your case shows up. Find out more here: Visibility


It could be possible that you need to publish your changes (including changes in visibility) before you can use your case. Find out more here: Publishing & Versioning

There are several places to obtain the link to your case.

  • In the case creation page, on the top right, there is a button that looks like a gamepad. Click on it to get the link.
  • In the case creation page, in the "Visibility" section, you should see a link for it.
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