Days of Our Files: The Overdue Courtesy Scheduling Saga

Days of Our Files: The Overdue Courtesy Scheduling Saga

The player is an experienced care coordinator working on a file that needs to be courtesy scheduled. They face the challenge of the provider and patient not answering the phone when they call. The referral is more than 3 days old.

HOW: WHEN: In a self paced course

Players tasks

The main dilemma for the player is how to move forward with the courtesy scheduling given the provider and patient aren't answering their calls, thereby testing their ability to use alternative methods of contact or scheduling.

Learning objectives

Demonstrate the ability to handle courtesy schedules by applying learned concepts in a real-time scenario

Who is this for?

Care Coordinators


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